General terms for the online shop with semi-finished products for accordions nopis.si owned by the company Nopis, d.o.o., are compliant to the Slovenian Consumer Rights Protection Law, recommendations of the Slovenian Chamber of Commerce and e-commerce international conduct codes.
Nopis d.o.o.
Cesta na brdo 85
1000 Ljubljana
Slovenia
Bank account number: IBAN SI56 0202 7025 6288 847 (NLB)
Registration number: 2171210000
ID for VAT: SI90530179
Director: Branko Novak
E-mail: info@nopis.si
The online shop nopis.si (hereinafter »Nopis.si« or »online shop«) is managed by the company Nopis d.o.o. (hereinafter »the provider«). By registering in the system nopis.si, users acquire a username, identical to their email address, and a password. The username and the password define and connect them with the data entered in the system. Thus, the purchase will be facilitated for buyers, while the provider guarantees that all the data will be protected and used in compliance with terms and conditions which (potential) buyers have agreed to. Terms and conditions refer to functioning of nopis.si, users' rights and business relationship between the provider and the buyer.
(brief summary of legislation)
The provider undertakes to offer the buyer the following information at any time:
a) company identity (name and address of the company, registration number),
b) contact details, which allow fast and efficient communication to users (email, phone number),
c) basic characteristics of the goods or services (including after-sale services and guarantees),
d) availabilty of products (each product or service offered in the website should be available in a reasonable period of time),
e) terms and conditions of product delivery or service supply (place, modalities and times of delivery),
f) all prices must be conveyed clearly and unambigously and it must be distinctly shown if prices include tax and freight charge,
g) payment and delivery methods,
h) offer validity period,
i) period during which a buyer has the right to withdraw from the contract, and conditions for withdrawal, as well as the notification whether the buyer has to pay for return charges and how much they are,
j) description of complaint procedures, including all data of the contact person or customer service.
Products offered at nopis.si are regularly updated. If they are not in stock, it is clearly marked on the website or in the email which is sent to the customer after the order has been submitted.
The provider accepts the following payment methods:
-cash on delivery; if the buyer has given a different address for dispatch, this method is not available. If you pay in cash at the moment of delivery, you are not charged extra if the delivery is carried out by Pošta Slovenije or GLS.
- with a transfer to the account of the operator of the portal Nopis.si – Nopis d.o.o. (following the quotation/invoice).
- by credit cards Visa/Mastercard and PayPal. Packaging and delivery costs are free for orders exceeding €60.00. For orders less than and equal to €60.00 there is a €3.50 charge for packaging and delivery (no matter the weight, quantity or size of the order).
Note: these conditions, and packaging and delivery costs apply only for orders in the Republic of Slovenia. Delivery costs to other states are charged according to the price list of the dispatch service. It is the responsibility of the buyer to cover any additional charges in countries other than Slovenia.
The purchase contract between the online shop and the buyer is concluded in the moment when the online shop sends the buyer the first email about his order status. From that time on prices and other terms and conditions are fixed and apply to both parties. The buyer is the person with the personal data which are given at submitting the order. Subsequent alteration of the buyer's data is not possible.
The purchase contract (order) is saved in e-form on the provider's server. When the buyer confirms the order, the receipt is automatically sent to the submitted email.
The minimum products order value on the web site is €5.00 excluding postage costs. This is also the amount which entitles the customer to promotional codes and special reductions.
We have tried to simplify the online purchasing process and make it user friendly. Just choose the item you need and add it to the cart by clicking the green button »Add to the cart«
In the right upper corner of the website you can see the green box »My cart« which shows the number of items in your cart and the subtotal sum. When you have made your choice and you want to finalize your order, just click on the green box »My cart«.
The click takes you to the Checkout where you are shown the order summary. At this point you will check the section »Payment method« and choose how you would like to pay. This step allows you to insert a promotional code and/or gift coupon number. The shipping costs will be added to the final sum. Then proceed by clicking »Continue/Next«.
In the last step you are required to fill in the customer's data and address for the shipping. There is also a special box for comments, observations, compliments, or special instructions about shipping. To complete your purchase click »Complete purchase« button. By doing this you agree to the Terms and Conditions of the Online Shop and to the commitment to pay for the submitted order.
Have you made a mistake while choosing items to purchase or do you prefer another payment method? Do not worry. You can edit your order at any time before you submit it. Use the navigation menu to get to the step where you would like to make a change.
If you click »View cart« you will see the items you picked and if you need to remove an item, just click on the link »Remove« next to the item, on the right.
To change the quantity of items or to add new items, you can get back to the shop simply by clicking »Back to the Shop«, in the upper corner, just below the logo.
By clicking »Your data« in the main navigational menu of the cart, you get to the step of inserting or editing your data which you can change as you wish.
In case you have any questions or you need help, we will be glad to assist you either through live chat (left lower corner) or through e-mail info@nopis.si
Prices quoted include 22 % VAT. Prices are valid at the moment of order submission and are not specified in advance. Prices are valid if you pay with the above mentioned methods and under the mentioned conditions. A contract between the provider and the customer is concluded in the moment the provider confirms the order (the customer is sent an email with the confirmation of the order). From that point on the prices and other conditions are fixed both for the provider and the customer. All other offers on the website are valid until the given date or the goods are out of stock.
From time to time we send a promotional code to the readers of our e-newsletter. The promotional code brings various gifts or discounts to the customer. Each code is time limited and has to be used before it expires. The customer enters the promotional code during the checkout process into the special box »promotional code« and confirms it by clicking »Confirm/Apply«. The customer cannot use multiple promotional codes, only one code can be used at each purchase.
A distance contract (articles 43 and 43d of Consumer Rights Protection Law) allows the customer to withdraw from the contract. Within two weeks (14 days) the customer has to notify the company via email (info@nopis.si) without stating any reasons. The right starts running the day after the goods were delivered.
Returning your purchases within the withdrawal period is considered as notification of withdrawal from the contract.
A withdrawal form is available on https://nopis.si/shop/index.php?route=account/return/add
Within 14 days after the customer has notified the provider about the withdrawal from the contract, the goods must be returned to the provider. The goods are to be returned to the following address: Nopis.si - Nopis d.o.o., Stegne 13 a, 1000 Ljubljana.
The provider will refund the customer after the goods have been returned. The customer will bear only the costs of returning the goods. We do not accept COD deliveries. In case of an off-premises contract where the goods have been delivered to the customer’s home at the time of the conclusion of the contract, the service provider must collect the goods at its own cost if the goods by their nature cannot be normally returned by mail.
The customer must notify the provider about the intention of returning the goods within 14 days at the following email address: info@nopis.si . The provider will send the return instructions. After that the customer has to send back the goods within 14 days, otherwise the customer will not be refunded.
The customer will be reimbursed without undue delay and within 14 days from the day after the provider has been informed about the customer's decision to withdraw. In order to provide certainty, accuracy and punctuality of reimbursement as well as ensuring records of payments, the reimbursement will be paid on the customer's bank account, unless the customer had used other payment methods and had specifically required the same method for reimbursement.
If the customer has used a bonus, discount code or promotional code, this will be considered as a discount and the provider will deduct the amount from the reimbursement. Only the amount paid will be put into the customer's bank account. A gift voucher is considered a means of payment and is returned to the customer in the form of a voucher, while the paid amount is reimbursed into the bank account, unless the customer used some other payment method and requested to be refunded in the same way.
In exceptional cases when the goods are not returned in accordance to the Consumer Rights Protection Act, the customer may be offered to buy the goods against a suitable restitution, which is determined in the Returned Goods Report. Purchase at discounted value will be effected upon receiving the customer’s confirmation by e-mail. The customer may only use the compensation against an order of an item of equal or greater value. The right to receive a refund of the purchase price in the event of warranty and material defects is laid down in detail in the Consumer Rights Protection Act (unofficial consolidated version).
Customer’s withdrawal from purchase of a set of items
If the customer decides to withdraw from the purchase of a set of items, he may require a replacement for an equal set or a refund of the purchase price. The customer may also replace an item from the set in the event of a material defect or damage to the item, but if so the customer cannot request a refund of the purchase price. In the event of a warranty claim against an item from the set, the manufacturer’s warranty terms apply.
A defect is deemed material if:
- the item does not have the characteristics necessary for its regular use or placing in circulation,
- the item does not have the characteristics necessary for the special use for which the customer bought it, and this was or should have been known to the seller,
- the item does not have the characteristics and features that were expressly or tacitly agreed upon or prescribed,
- the seller delivered an item that does not match the sample or model, unless the sample or model was only shown for information purposes.
The adequacy is assessed in relation to another product of the same kind which is faultless and by any declarations of the seller as to the characteristics of the product.
How to exercise a consumer's rights resulting from a material defect?
A customer must notify the seller of the material defect within the period laid down by the law; the customer has to provide a detailed description of the defect and enable the seller to inspect the item.
You can exercise your right to return the product if the material defect shows within two years after the item has been collected. Customers may exercise their rights resulting from a material defect on the condition that they notify the seller of the defect within two months of the discovery of the defect.
For a notification report of a material defect click here.
Exercising the rights resulting from a material defect is subject to the provisions of the Consumer Rights Protection Law.
The provider undertakes to permanently protect all personal customer data.
The provider will use the personal data solely for the fulfillment of the contract (to send communication material, offers and invoices) and to communicate with customers otherwise. We do not share customer data with unauthorized third parties. Customers themselves are responsible for the protection of personal data and must ensure the security of their username and password.
The provider will communicate with the customer by means of distance communication on the condition that the customer does not explicitly object. E-mails and/or text messages will include the following elements:
- a clear and explicit mark that it is a commercial message,
- the sender will be clearly displayed,
- various campaigns, promotions and other marketing techniques will be marked as such; the terms for customers' participation will be clearly set,
- it will be clearly shown how to unsubscribe from receiving advertisements,
- the provider will respect a customer's wish not to receive advertisements.
The online shop and all content included in it, such as text, information, product images, graphics and video elements on the website are protected by international copyright laws and may not be reproduced or used without prior written permission.
The provider will respect the existing consumer rights protection law. The provider will endeavour to fulfill its duty to establish an effective system for dealing with complaints. The provider will designate a person to be contacted by phone or e-mail in case of problems, uncertainties or misunderstandings. The complaint is to be sent by e-mail to the following address: info@nopis.si . The complaint procedure will be confidential.
The provider will confirm the receipt of the complaint within five working days, the provider will notify the customer on how long it will take to deal with the complaint and will keep the customer posted about the procedure.
The provider is aware that consumer disputes can be costly, especially if it comes to judicial resolutions; the provider is aware of the disproportion between the economic value of the claim and the costs incurred in resolving the dispute. This is also the main obstacle for the consumer to not bringing the dispute to court. Therefore, the provider will do its best to resolve any disputes amicably.
By subscribing to the newsletter the user agrees to receiving occasional notifications about website updates, new offers and promotional campaigns. The provider undertakes not to abuse the consumer's address and not to give it to third parties. The user can unsubscribe from receiving newsletters at any time.